Quality Indicators

Several methods are used to assess patient satisfaction. One of which are the many satisfaction questionnaires handed out to patients to allow them to evaluate their overall hospital stay.

Results are analyzed and reported by the quality department and corrective actions are taken accordingly.

This is a continuous journey with constant work towards providing a positive care experience.

Pressure ulcers are skin ulcerations that result from prolonged immobility, causing compression of blood capillaries that supply the skin and subcutaneous tissues and leading to poor perfusion and ultimately tissue necrosis. The key to pressure ulcer control is prevention and proper management.

At Mount Lebanon Hospital many processes are put in place to prevent pressure ulcer formation:

• Pressure ulcer risk assessment on all patients upon admission
• Pressure ulcer reassessment
• Skin assessment
• Pain assessment
• Skin care
• Repositioning regimes
• Mobility
• Nutritional care
• Patient and staff education

Thanks to a very dedicated team the results for the year 2016 are very satisfactory with a rate of 0% and isolated cases in March, April and June.